Singapore, a small island country, has emerged as a trailblazer in smart city technology, revolutionizing its urban landscape ingeniously. In this discourse, we shall delve into five ways Singapore employs technology to enhance its citizens’ welfare.
Firstly, Singapore is transforming the mobility experience into a communal endeavor. Singapore is deploying sensor technology to optimize its transport infrastructure as a compact city-state with limited space. The Agency for Science, Technology, and Research (A*Star) has engineered an autonomous fleet to enable elderly and disabled residents to travel seamlessly. Meanwhile, the National University of Singapore students can traverse the campus on a self-driving shuttle. To manage traffic congestion, Singapore’s electronic road pricing system adjusts toll rates in real-time, while public data facilitates transport planning, reducing overcrowded buses by 92%. Additionally, Singapore has implemented contactless payment technology to simplify public transport payments.
Secondly, Singapore is investing in its citizens’ health. The aging population poses a challenge to the city-state’s healthcare services. To alleviate the pressure, Singapore has digitized its healthcare system with its e-health initiative, a comprehensive digital platform that aims to enhance the quality and accessibility of healthcare services. The e-health platform includes several components, such as HealthHub, Telemedicine, and TeleRehab, which collaborate to provide patients with a seamless healthcare experience. Furthermore, Singapore uses AI-powered “chatbots” to promote healthy living and alleviate loneliness among the elderly. The AI-powered Smart Elderly Alert System monitors and learns people’s routine movements, alerting caregivers when something unusual happens and urgent care may be required.
Thirdly, Singaporeans are tech-savvy, with an estimated 90% owning smartphones. The government of Singapore developed the Smart Nation app. This mobile application is a one-stop platform for citizens to access various government services and information. The app simplifies and streamlines how citizens interact with the government, making accessing vital services and information more convenient. The Smart Nation app includes digital identity creation, government services, feedback and reporting, and personalized emergency information.
Fourthly, Singapore supports businesses with its Punggol Digital District, a merger of the Singapore Institute of Technology and a business park that fosters the development of cybersecurity and IoT technologies by improving integration between industry and academia. A data-sharing collaborative, the Data Innovation Programme Office, has been established to promote transparent business interactions. Businesses interacting directly with the government can use CorpPass, an online hub that improves the city’s “cyber hygiene.”
CorpPass is an online authentication and authorization system businesses and organizations in Singapore use to access e-government services. The Singapore government launched it in 2016 to replace the previous system of using multiple login IDs and passwords to access government digital services.
Finally, Singapore educates its citizens on AI through its TechSkills Accelerator program. The AI for Everyone and AI for Industry initiatives, led by AI Singapore, aims to upskill 12,000 professionals and students in AI. These initiatives encourage citizens to actively participate in the movement toward the city’s digital readiness and proactively spearhead this change. Singapore has also developed a digital national identity system, a Smart National Sensor Platform, and Virtual Singapore, a 3D digital model of the city that can simulate and support future planning.
In conclusion, Singapore’s remarkable success as a smart city stems from its ability to harness technology to enhance its citizens’ lives while prioritizing sustainability and efficient governance. Through technology- and data-driven initiatives, Singapore has established a leading smart ecosystem that prioritizes its citizens’ welfare.