Welcome to Smart Hajj 4.0

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The Hajj Vision of the Future

Recently,  Saudi Arabia’s Ministry of Hajj and Umrah has released a YouTube video showing its Smart Hajj vision of how the pilgrimage will be supported by a number of technologies, including wireless wristbands, earphones,  and contactless cards.

The Problems

Imagine a pilgrim that seamlessly walk through the process of arriving at the Airport with personal greetings, taking fast transportation with the ease of check-in to the hotel. Furthermore, the devices will help the pilgrims continuously during their pilgrimage. A personal assistant will help to reminds the number of rounds made during the Tawaf and Saie.

Many times we have pilgrims encountered problems and have difficulty to communicate with others due to the language barrier. Previously, only physical maps are shown in certain strategic locations in Mina, however, with the help of smartphone and GPS, the pilgrims can easily find their way back.

All of the technologies shown in the video are already available such as Bluetooth wristbands, contactless cards, wireless earphones among others. The only challenges they might face with such short-range Bluetooth devices are the coverage in areas like Arafah, Mudzalifa or Mina or even outside both Holy Mosques (Masjidilharam and Masjidil Nabawi).

Individual devices alone can’t make a very good and seamless service unless we integrate with feature-rich mobile applications or backend support systems. However, the most important factor is the right business model either by providing such affordable solutions either to individual pilgrims or make it mandatory for all 2.3 Million pilgrims.

The Mission – Providing a Peace of Mind

The main objective of a Smart Hajj is to provide the pilgrims with a Peace of Mind during their travel while performing their Hajj rituals. The Saudi Kingdom, being the host to Millions of people converging to the Holy Land during that short time period of the year have a mission to provide the best possible service to the Holy visitors. Being good to another Muslim is core in the Islamic faith.

Even though the YouTube video it seemed to be a visionary concept but there are many key initiatives by various parties around the world attempting to realize that vision such as RAQIBSmart Hajj by GISTIC,  iHajj, HaramTracker,  Hajj Tracker, Hajj Guider, Haj Mobility. Unfortunately, not many of them have successfully deployed except for pilot trials.

The Key Success factors of Smart Hajj

Among the key success factors for a Smart Hajj solution are:

  1. Easy to wear and robust. People tend to forget about the device if it is just a normal tag, however, having a device like a “watch” is rarely forgotten because the watch is seen to be an everyday wear. It’s also important to have a device with a long battery life. However, just like any smartphone, the pilgrims have that option to carry along a Powerbank to charge the device just in case it requires that extra juice.
  2. Fitness, Safety, Health, and Peace of Mind. When wearables such as Fitbit was introduced, it was meant for fitness-related activities. Such fitness devices have tremendously evolved with the integration of other sensors and features into a single device. It no longer just tracks your exercise activities but also your health parameters such as Blood Pressure and ECG. It no longer tracks your running, walking or cycling daily routes, but also tracking for the purpose of security and safety. The application is no longer to track oneself, but also provide a peace of mind to the family members.
  3. Emergency. There will be likely a 90% chance that the pilgrim will get a “Hajj Cough” during that 2 months period. The heat can cause dehydration and people can get fainted and send to the hospital. With the challenge of a language barrier, it can be a daunting task to convey any message across. There must a better method for a 2-way communication between the pilgrims and the Hajj Authorities or to their travel group members.
  4. End-to-End Hajj/Umrah Management System – People spend the lifetime savings for that single holy journey. Managing Millions of people is not an easy task for an individual’s country Hajj authorities and also for the host. Pilgrims are divided into smaller groups and traveled together under their assigned Mutawwifs (Officer-in-Charge). Thus, it’s the responsibility of the Mutawwifs and their agencies to take care of their pilgrims. However, they need to have the right tool or system to monitor them.

Welcome to the New Era of Hajj

Although the rituals of Hajj remained the same, the upcoming pilgrim’s journey and experience will be very different with the introduction of smart tools, applications, and infrastructure. Technologies such as the Internet of Things (IoT), Big Data Analytics, Augmented and Virtual Reality and Blockchain will transform the Hajj journey into the era of the Fourth Industrial Revolution. Let’s welcome to “Smart Hajj 4.0”!

About Author

Mazlan - Photo Sept 2018

Dr. Mazlan Abbas is the CEO and Co-Founder of FAVORIOT. FAVORIOT is a Malaysian IoT Startup that focuses on providing a peace of mind solution called Raqib for the pilgrims and their family members during performing their Hajj. Favoriot also offers a senior care solution called Favorwatch to monitor the elderly’s health, safety, and location. Both solutions above comprised of Smart Wearables connected to Favoriot IoT middleware. The middleware is being used by more than 20 organizations to build their own IoT solutions.



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Workshop on Factory of The Future

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RAQIB – The Hajj Tracker

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The Purpose

It was during the Umrah pilgrimage in early February 2018, when I encountered an incident whereby the Officer-in-charge of the Umrah Travel Agency has issues of finding one missing Pilgrim. All of us are already on the bus preparing for one of our tours waiting for the rest of the pilgrims (we called Jemaah) to board the bus that morning.

The missing person is an old lady that travels with his son. They were separated when returning from the Masjidilharam Mosque after the Suboh prayers. The son thought her mother has already returned to the hotel but she was not there and she doesn’t carry any phone to make contact.

We told the son to stay put at the hotel and wait for her but he was so worried and would like to try to find her at the Mosque. That’s the dilemma whenever we faced such a situation of missing pilgrims because the Mosque is such a huge place with many floors and doors. We cautioned the son because she might return to the hotel room and see nobody’s there and will go out again to find her son. Chances of both of them to meet will be very slim.

However, to cut the story short, his mother returned to the hotel while the son is still in the room and all of us have the tour that morning despite waiting for about an hour for the case to settle.

Another incident occurred, when we stopped at Hudaibiyah for another tour. One of the tour members was left behind and nobody realized him until both buses were already 5 km away from the place we stopped. Thus, one of the buses has to make another trip to pick him up.

Solving the Problem

These are examples of missing pilgrims during a single trip and frequently happen to any Umrah trips. It’s a difficult task for the Mutawwifs of the Travel Agencies to continuously monitor their pilgrims. Umrah period is about 9 months in a year as compared to Hajj period of 2-3 months. Both have different sets of missing pilgrims problems. However, until today there’s no solution that is able to manage the pilgrims and monitoring their whereabouts.

After my return from Umrah, we have the mission to solve this missing pilgrim issues and help the Travel Agencies to manage their pilgrims in a systematic manner. Thus, we designed and develop Raqib solutions for Hajj and Umrah. In August 2018, we have Raqib users performed their Hajj and the family members have peace of mind when they can remotely monitor from the Raqib mobile app.

RAQIB Availability

RAQIB is now available in Malaysia. FAVORIOT has introduced the RAQIB Referral Program end of August 2018. Check out the RAQIB Resources for more details.

Contact Us

FAVORIOT is now actively seeking partners to introduce RAQIB to other countries worldwide. Contact us to know more – info@favoriot.com or fill in the form below, and we will contact you.



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RAQIB – Promotional Offer

Raqib Pricing Specs Poster v4

Overview of RAQIB

  1. Track Pilgrim’s Location
    • Use of GPS to continuously monitor the location
  2. Monitor Pilgrim’s Health
    • Help pilgrim’s to be more aware of their overall health
  3. Keep In Touch
    • Mutawwif and family members can keep in touch with the pilgrims easily.

Benefits

  1. Pilgrims
    • Find their way back
    • Constant communication
  2. Family Members
    • Peace of mind
    • Monitor location and health
    • Tracking the Hajj journey
  3. Pilgrim Authorities / Travel Agencies
    • Service differentiation
    • Better customer service to the pilgrims

RAQIB Availability

RAQIB is now available in Malaysia. FAVORIOT has introduced the RAQIB Referral Program end of August 2018. Check out the RAQIB Resources for more details.

Contact Us

FAVORIOT is now actively seeking partners to introduce RAQIB to other countries worldwide. Contact us to know more – info@favoriot.com or fill in the form below, and we will contact you.



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VOTE FAVORIOT for ASEAN Rice Bowl Startup Awards (ARBSAwards) – Best HealthTech Startup – Malaysia

We are delighted and honored to announce that FAVORIOT has been shortlisted in two categories of ASEAN RICE BOWL STARTUP AWARD 2018: Best IoT Startup and Best HealthTech Startup. Please click below links and vote for us.

We wouldn’t be more thankful for your kind support. You guys are the best!! ❤️

Please SHARE too!

Best IoT Startup —> http://bit.ly/2CuEwI4

Best HealthTech Startup —> http://bit.ly/2CBvLMo

 

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VOTE FAVORIOT for ASEAN Rice Bowl Startup Awards (ARBSAwards) – Best IoT Startup – Malaysia

We are delighted and honored to announce that FAVORIOT has been shortlisted in two categories of ASEAN RICE BOWL STARTUP AWARD 2018: Best IoT Startup and Best HealthTech Startup. Please click below links and vote for us.

We wouldn’t be more thankful for your kind support. You guys are the best!! ❤️

Please SHARE too!

Best IoT Startup —> http://bit.ly/2CuEwI4

Best HealthTech Startup —> http://bit.ly/2CBvLMo

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